Claims Analyst I

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Description/Job Summary

Adjust Corporate International Household Good & Property claims.   Assist our clients with current information and updates with ongoing claims, and answer coverage inquiries and interpretations.


Principal Daily Responsibilities Hours % of Time
*Adjusting of claims including initial review and instructions for set up and assignment to vendor, request for any necessary moving documentation, and acknowledgement of claim to both claimant and client, along with continuous follow up activity. Once all necessary documentation is received, review and adjustment of the claim for payment. 3.00 hours 40%
*Pay claims / compose correspondence/keep client updated 1.50 hours 25%
*Provide client services 1.50 hours 20%
*Checking new claims/doing set up when necessary .25 hours 3%
*Manning desks of other adjusters when necessary .75 hours 5%
*Working with aging report issues .50 hours 7%

Required Skills

  • Minimum of 3 years of claims handling experience preferred
  • Minimum of 1 year of moving industry experience preferred
  • Minimum typing speed of 45 WPM accurately
  • Use of Word and Excel
  • Use of Google Mail
  • Strong verbal & written English communication skills

Required Education

High School Diploma or Equivalency

Required Qualifications

  • Ability to organize for efficiency
  • Ability to take instructions and follow through
  • Ability to work flexibly
  • Ability to work on several tasks concurrently
  • Ability to maintain attention to detail
  • Ability to listen effectively
  • Ability to gather information and resources to complete tasks
  • Ability to quickly grasp new concepts, approaches, systems
  • Ability to work effectively with colleagues
  • Ability to meet deadlines & schedules
  • Ability to compromise on issues when necessary
  • Ability to cover work/desks of colleagues when needed
  • Ability to clearly and concisely explain coverage, settlements and procedures
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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at or by phone at 703.797.3252 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.